Returns and Exchange Policy
If you purchased the wrong item by mistake or accident and wish to return your order to Speedup Autoparts, then please read the below return conditions.
- All returns or exchanges must be reported within 7 business days after items being received,
- The return product must be in original condition, so please inspect the product is correct for your application before ANY installation.
- The returned parcel should also contain all the supplied accessories, lids, and gaskets (if they were included). .
- Make sure the turbocharger outer housing is clean. We will have our technician check the returned item and if the returned product is not clean a $30 labour fee will be charged for cleaning the item. If the internal CHRA has been polluted or marked with oil, then a refund or exchange cannot be made.
- Refunds will be issued via PAYPAL or BANK TRANSFER, depending on your payment method (any original or return postage costs will not be refunded).
- A 15% restocking fee will be charged for all normal returns.
- For exchanges, there may be a difference in price between the two products.
- Refunds or exchanges can only be made once we physically receive the returned item and not before.
- It is buyer's responsibility to pay for any return postage.
If you received the wrong item:
- If we sent you the wrong item by mistake (i.e. the product is different from our website/eBay AD photos and descriptions), please return the product back to us and we will either issue A) a full refund including both sending & return postage, or B) send you the correct product (once the returned item is received).
Our returns address is:
Unit 2/30 Network Dr
Carrum Downs, VIC 3201
Note: Before sending back any return or exchange its best to Contact Us first before you send the package. Please attach detailed photos to help us clary what the issue is.